Our customer service team is ready to assist you with any questions you have about your Harmoney experience. Whether you’re exploring new loan options, need help with your current loan, or have general inquiries, reach out and let us guide you.

 

Monday - Friday:
9am–6pm

Saturday & Sunday:

Available via Live Chat

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customerservice@harmoney.co.nz
investorservices@harmoney.co.nz

For assistance with payment arrangements, our Collections team is here to help during the week. Reach out if you need support managing your account.

 

Monday - Friday:

9am–6pm

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collections@harmoney.co.nz

If you’re an investor or shareholder and have questions or need more information, our team is ready to assist.

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investors@harmoney.co.nz

Level 3, 110 Customs Street West,

Auckland CBD,

Auckland 1010

PO Box 106-507, Auckland City, 1143

info@harmoney.co.nz

For press, marketing, or partnership inquiries, our marketing team is available to answer any questions or provide information.

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marketing@harmoney.co.nz

If you have any questions or concerns about your privacy, our dedicated team is here to assist you.

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privacy@harmoney.co.nz

If you would like to make a complaint, please contact us via complaints@harmoney.co.nz

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Harmoney is also a member of an external, independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs.

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If we cannot agree on how to resolve your issue, you can refer the matter to FSCL by emailing info@fscl.org.nz, calling FSCL on 0800 34 72 57, by contacting the Complaint Investigation Officer, Financial Services Complaints Limited, Level 4, 101 Lambton Quay, Wellington 6145 or by post at PO Box 5967, Wellington 6145. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.