Customer service
Our customer service team is ready to assist you with any questions you have about your Harmoney experience. Whether you’re exploring new loan options, need help with your current loan, or have general inquiries, reach out and let us guide you.
Monday - Friday:
9am–6pm
Saturday & Sunday:
Available via Live Chat
customerservice@harmoney.co.nz
investorservices@harmoney.co.nz
Collections
For assistance with payment arrangements, our Collections team is here to help during the week. Reach out if you need support managing your account.
Monday - Friday:
9am–6pm
Shareholders
If you’re an investor or shareholder and have questions or need more information, our team is ready to assist.
Company
Level 3, 110 Customs Street West,
Auckland CBD,
Auckland 1010
PO Box 106-507, Auckland City, 1143
Marketing & Press enquiries
For press, marketing, or partnership inquiries, our marketing team is available to answer any questions or provide information.
Privacy enquiries
If you have any questions or concerns about your privacy, our dedicated team is here to assist you.
Complaints
If you would like to make a complaint, please contact us via complaints@harmoney.co.nz
Harmoney is also a member of an external, independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs.
If we cannot agree on how to resolve your issue, you can refer the matter to FSCL by emailing info@fscl.org.nz, calling FSCL on 0800 34 72 57, by contacting the Complaint Investigation Officer, Financial Services Complaints Limited, Level 4, 101 Lambton Quay, Wellington 6145 or by post at PO Box 5967, Wellington 6145. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.
We're real people and here if you need us.
If you need help, just give us a call on 0800 427 666 or jump on to online chat and one of our more than 30 specialists will be there to lend a hand.