You can get a loan for just about anything with Harmoney, as long as it’s for a lawful purpose, and we can meet our responsible lending obligations.

To get a quote in New Zealand you need to:

• You must be 18 years or older

• You must be a New Zealand citizen or Permanent Resident

• You must have full-time or permanent part-time employment.

• You need to have photo identification documents such as your valid New Zealand passport or valid New Zealand driver’s licence handy

• Your credit file must not have any active defaults, judgments or bankruptcies recorded

• You need to borrow at least $2,000 with your loan

To get a quote in Australia you need to:

• You must be 18 years or older

• You must be an Australian citizen, Permanent Resident or New Zealand citizen

• You must have paid employment (which may include self-employment).

• You need to have photo identification documents such as your valid Australian passport or valid Australian driver’s licence to hand

• Your credit file must not have any defaults, judgments or bankruptcies recorded

• You need to borrow at least $2,000 with your loan

If you are not eligible now, you may be in the future.

Once your loan is funded the amount you receive in your account will be the total amount you're borrowing minus the Establishment fee.

If you are using the loan for consolidating debt, we will transfer the agreed amount (which can be all or part of the loan) to your existing creditors as you have instructed.

Funding usually takes place within 24hrs of a loan being submitted*. You will be advised by text and email once your loan is funded or you can view the status of the funding process on your dashboard.

You will then receive your money within 1-3 business days after it is funded.

*99% of loans are funded within 24 hours (based on loans submitted in 2018)

New Zealand

In NZ, Harmoney charges borrowers an upfront, one-off Establishment Fee. This is added to the approved loan amount and interest is charged on the total loan amount. This Establishment Fee also applies to Top Up.

New Zealand borrowers who choose to take Payment Protect cover with their loan will also pay a Payment Protect fee, which is also added to the total cost of the loan and included in their scheduled repayments.

Other fees will be charged only if applicable in the case of dishonour fees, overdue fees and legal fees.

Australia

In Australia, Harmoney charges borrowers an upfront, one-off Platform Fee . This is added to the approved loan amount and interest is charged on the total loan amount. This Platform Fee also applies to Top Up.

Other fees will be charged only if applicable in the case of dishonour fees and legal fees.

Joint quotes are currently only available in New Zealand, and are only available to your spouse or de facto partner. Adding your spouse or de facto partner is also known as adding a co-borrower.

If Harmoney decides that a co-borrower is necessary to afford the repayments, then we will ask if you would like to invite your spouse or de facto partner to be a party to the loan.

If you would like to manually add a co-borrower to your quote, please contact one of the team on 0800 HARMONEY (427 666) between 9am - 6pm 7 days a week.

We do not currently offer joint quotes in Australia.

You can cancel your loan within seven working days of the date we email you your loan disclosure (this is called the cooling-off period).

If you decide to cancel the loan, you must do all of the following:

• You must give us a written cancellation notice. You can do this via your Harmoney dashboard, or via email to [email protected] (New Zealand customers) or [email protected] (Australian customers).

• You must notify us that you want to cancel and pay back your borrowed amount in full (less any repayments already made) within 7 days of the loan being initiated. Payment must be in full and in cleared funds.

• Please note that Saturday, Sunday and national public holidays do not count as working days.

If you cancel the loan during the cooling-off period, you will not be charged the Establishment Fee or (NZ only) the Payment Protect fee if you have selected that option.

The terms available for your Top Up loan will be shown on the loan quote screen.

Our standard terms are 3, 5 and 7 years, but depending on your financial situation, a 3-year term may not be appropriate and so a 5-year or 7-year loan term will be your only option.

However, you can choose to repay your loan early, and there are no early repayment fees or penalties. This provides you with the flexibility to pay off the loan sooner should you choose.

Your loan terms are:

• the amount lent to you;

• the length of time (also known as the term) for which it is lent to you; and

• the interest rate applied to your loan.

You accept these terms when you accept your loan quote. Your loan disclosure will confirm these terms as well as any other charges that are payable. It will also specify the repayments you must make.

Your loan comes into effect as soon as you confirm you accept the loan terms and submit your loan for funding.

There are also standard terms and conditions which apply to all Harmoney loans. These will appear in the loan contract you see online as part of the application process and will be emailed to you with the loan disclosure statement.

• New Zealand loan contract

• Australia loan contract

If you choose the optional Payment Protect service (NZ only), the Payment Protect terms will be included as part of your loan contract terms.

The loan amount, annual interest rate, loan term, repayment amounts, fees payable under the loan contract and repayment dates are fixed.

These terms can be changed only by mutual agreement between Harmoney and the borrower (as well as the co-borrower if applicable).

New fees can be introduced but only in accordance with applicable law principles (including lender responsibility and notice requirements).

Any such changes will be shown on the Interest Rates and Fees page of the Harmoney website under Borrower Fees.

• New Zealand Interest Rates and Fees

• Australia Interest Rates and Fees

Please note: co-borrower loans are not available in Australia.

Your personalised interest rate is fixed for the term of the loan (unless you request a Top Up). This way you know exactly what your repayments will be for the life of the loan, from the start of your loan.

Yes, you are able to withdraw/cancel your loan without penalty for up to 7 business days if you have changed your mind, or no longer require the funds. You will have to return the funds disbursed to you if you do this, including interest from the date your received the funds to the date your return the funds. Fees and reasonable expenses incurred may also be charged.

You must give notice that you intend to cancel the contract within 7 working days. Saturdays, Sundays, and national public holidays are not counted as working days. You must also, within the same time, return to Harmoney any advance received by you under the contract.

New Zealand

Manual payments can be made into Harmoney's bank account via direct credit:

Australia

Manual payments can be made into Harmoney's bank account via BPAY:

Your personal information is stored securely, protected by best-in-class online security features, in accordance with our Terms of Use, and Privacy statements.

You can view:

New Zealand's Terms of Use and Privacy policy

Australia's Terms of Use, Privacy policy and Notifiable matters statement.

Harmoney has physical, electronic and managerial protections in place to prevent any unauthorised access or inappropriate use of customer information.

All customer information collected by Harmoney is passed through a secure server using encryption technology, and protected from unauthorised access by a number of security procedures including secure passwords and user log-ons.

Harmoney will never disclose your information to a third party without your permission, and we will never contact you to ask for personal information.

You will receive an email from us containing a click-through link which will allow you to verify your address.

If you do not receive the email, check that it isn’t in your spam filter.

You can request to have the verification email resent through your account settings.

Your loan disclosure (which we send you when your loan is finalised) contains all the key information about your loan.

This includes:

• your loan amount;

• the length of your loan (3, 5 or 7 years);

• your interest rate;

• your repayment schedule; and

• fees.

If you have selected Payment Protect (available in NZ only) your disclosure document will also include information on what you are covered for.

Your Harmoney dashboard will also contain information about your loan. To view your dashboard simply sign in to your Harmoney account.

On request we can also provide you with additional information in accordance with the New Zealand Credit Contracts and Consumer Finance Act 2003 (CCCFA) or Australia's National Consumer Credit Protection Act 2009 (Cth) (NCCP) which includes the National Credit Code (NCC).

You have to pay back the total amount borrowed, including the Establishment fee.

You must also pay interest on the full loan amount. Interest is calculated by multiplying the unpaid loan balance by the annual interest rate.

The annual interest rate is fixed and specified in the loan offer. It is also confirmed in the loan disclosure. Interest is charged monthly.

If you do not repay the amount due by the due date, you will also have to pay additional fees as outlined in the links below:

• New Zealand Interest Rates and Fees

• Australia Interest Rates and Fees

If you have chosen to include Payment Protect in your loan (NZ only) you must also pay the Payment Protect fee.

You are welcome to make additional repayments at any time. You can do this by making a manual payment to Harmoney (see below).

You may also repay your loan in full at any time, and there is no early repayment fee. Please contact us if you wish to confirm your outstanding balance.

New Zealand

Manual payments can be made into Harmoney's bank account via direct credit:

Australia

Manual payments can be made into Harmoney's bank account via BPAY:

The amount of each monthly loan payment including interest and the day on which it is due, can be viewed on your Harmoney dashboard. It will also be specified in your loan disclosure, under schedule of payments.

Your repayment amount is calculated monthly. You can opt to make weekly, fortnightly, or monthly repayments as long as the full monthly amount due is paid by the date scheduled in your loan disclosure.

For example, if you have to pay $400 by the 28th of each calendar month, you can choose to make weekly payments of $100 so long as the full contractual amount of $400 is paid by the 28th of each month.

Yes, you can make early repayments, or even pay off the entirety of your loan early without extra charge or penalty.

Check out these articles on how to increase your repayments, make additional payments or pay off your loan in full.

You should give our helpful customer service team a call. They're there to help as best they can. Their number one piece of advice is not to try and ignore the problem. It won't go away and the longer you leave it, the harder it is to fix! The sooner you let us know things have changed the more likely we'll be able to help.

New Zealand

0800 HARMONEY (427 666)

9am - 6pm, 7 days a week.

​[email protected]

Australia

1300 042 766

9am - 6pm, Monday - Saturday.

​[email protected]

Yes. If you suffer unforeseen hardship that means you cannot reasonably keep up your payments you can apply to us to vary the terms of your loan.

This may be due to illness, injury, loss of employment, the end of a relationship or other reasonable cause.

Learn more about Unforeseen Financial Hardship in New Zealand.

​Learn more about Unforeseen Financial Hardship in Australia.

You are entitled to all the rights outlined in your Loan Contract including the clauses covering Payment Protect, if you have opted to take out Payment Protect as party of your loan.

You may also have rights under consumer protection legislation, such as the New Zealand Credit Contracts and Consumer Finance Act 2003 (CCCFA) or Australia's National Consumer Credit Protection Act 2009 (Cth) (NCCP) which includes the National Credit Code (NCC).

In New Zealand if you have any questions or concerns about your loan, please contact us on [email protected] or 0800 427 666.

In Australia if you have any questions or concerns about your loan please contact us on [email protected] or 1300 042 766

We will make every effort to resolve your dispute through our internal dispute resolution process.

In New Zealand, Harmoney is also a member of an external, independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs. If we cannot agree on how to resolve your issue, you can refer the matter to FSCL by emailing [email protected], calling FSCL on 0800 34 72 57, by contacting the Complaint Investigation Officer, Financial Services Complaints Limited, Level 4, 101 Lambton Quay, Wellington 6145 or by post at PO Box 5967, Wellington 6145. Full details of how to access the FSCL scheme can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL

In Australia, Harmoney is a member of an independent external, dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). If you are not happy with our proposed resolution, or it takes longer than the maximum time frames (21 calendar days if your matter relates to hardship, a default notice or collections enforcement, or otherwise 30 calendar days) you can lodge a complaint with AFCA. you can refer the matter to AFCA by emailing [email protected], calling AFCA on 1800 931 678, or by post at Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001, Australia. Full details of how to access the AFCA scheme can be obtained on their website www.afca.org.au.

You will receive an email from us containing a click-through link which will allow you to verify your address.

If you do not receive the email, check that it isn’t in your spam filter.

You can request to have the verification email resent through your account settings.

You can change your password by logging into your Harmoney account, and accessing the Personal Details section. Click on the pencil icon next to the password section, and you’ll be able to change it.

If you have forgotten your password, you can reset it.

You can change the following details in your Harmoney dashboard:

• Preferred name

• Email address

• Mobile number

• Password

If you wish to update your bank account, address or employment details, please contact us.

New Zealand

0800 HARMONEY (427 666)

​[email protected]

9am - 6pm, 7 days a week.

Australia

1300 042 766

​[email protected]

9am - 6pm, Monday - Saturday.

All marketing emails from Harmoney are spam compliant, and therefore each marketing email contains a unique unsubscribe link.

Click the unsubscribe link in the email to opt-out of marketing emails.

You cannot, however, unsubscribe from emails that are related to your Harmoney account and transactions.

Harmoney Services may terminate or suspend your registration as a borrower at any time if we reasonably believe you are not complying with the Customer Service Terms (New Zealand) or the Website Terms of Use (Australia), are otherwise not using our services for their intended purpose, or if the information you provide is untrue, inaccurate, unsubstantiated, misleading and deceptive.

Should Harmoney make the decision to terminate or suspend your account you will be notified.

If you don’t pay your loan on time, commit an act of bankruptcy or provide us with fraudulent information when applying for your loan, Harmoney can declare all loan amounts immediately due and payable; this includes any accrued interest, fees, and charges payable under the loan.

Harmoney is run by an experienced team that has worked together for over 12 years on two essentially start up financial service companies.

Find out more about our team and the Harmoney story in NZ and Australia.